The Faces Behind the
Advanced Claim Response Team

Owners, Lynn and Ken Shaw, have over 25 combined years of insurance-related industry experience. With a goal of assembling a team of well-trained, educated and detail-oriented technicians, Lynn and Ken have developed ACR into a much respected provider of specialized services. From major fire or floods to minor insurance claims, ACR has the knowledge, equipment and technology to handle most aspects of any loss

Lynn Shaw

PRESIDENT

Contents Specialist

WRT, FSRT

Ken Shaw

MANAGER

Electronics Manager/Senior Technician

CTR, WRT, ASD, HST, OCT, CDS, FRST

Melissa Shaw

SENIOR TECH

Professional Organizer/Senior Technician

WRT, FRST, Professional Organizer

Certification and Training

All ACR staff have Criminal Reference Checks and are insured and bonded
  • WRT (Water Restoration Technician)
  • ASD (Applied Structural Drying)
  • Health and Safety Technician
  • Certified Technology Restorer 1
  • Commercial Drying Specialist
  • Senior Move Manager
  • RIA Contents Conference
  • Confined Spaces
  • Odour Technician
  • Meth and Fentanyl Decontamination
  • FSRT (Fire and Smoke Restoration Technician)
  • Large Loss Specialist
  • Crime and Trauma Scene Clean Up
  • Certified Technology Restorer 2
  • Professional Organizers of Canada
  • Content Restoration Specialist
  • Working at Heights
  • WHMIS
  • Infectious Control

Our Facility

Although much work can be completed at the loss location, our security-monitored and temperature controlled facility is equipped to handle larger losses and more extensive content cleaning and restoration

  • Ozone Room
  • Ultrasonic (Fireline)
  • Commercial Dishwasher (to permit sanitization of kitchenware)
  • Complete cleaning, packing and photo-inventory set-up
  • Drying Chamber
  • Laundry for emergency clothing needs